ChooseReview

Refund & Cancellation Policy

Last updated: August 2026

Thank you for choosing Choose Review. This policy outlines our guidelines regarding refunds and cancellations for our digital SaaS plans and physical products.

1. SaaS Plans (Digital Products)

SaaS Plan Purchases: Choose Review plans are currently purchased as one-time payments for the selected access period, such as monthly or yearly access. Once the purchased access period begins, the payment is generally non-refundable.

2. Cancellation of SaaS Plans

Since Choose Review plans are currently purchased as one-time payments without automatic renewal, there is no recurring subscription that requires cancellation. Your paid access will continue until the end of the purchased period and will expire unless you manually renew it. You are not automatically charged again when the access period ends.

3. Physical Product Orders (QR Stands)

Choose Review also sells physical QR review stands through the website. Orders for physical products are handled separately from digital SaaS plans.

4. Physical Product Order Cancellation

Before Dispatch: Customers may contact us as soon as possible to request cancellation before the physical order has been dispatched. Cancellation requests are not guaranteed once an order has already been processed or dispatched.

After Dispatch: Once a QR stand order has been dispatched, cancellation may no longer be possible. Customers should instead follow the applicable delivery, replacement, or refund process described in this policy.

5. Damaged or Defective Products

For physical QR stands, refunds or replacements are generally available only for items that arrive damaged or defective.

  • The customer must report the issue within 48 hours of receiving the delivery.
  • The customer should provide clear photo evidence of the damage or defect. Where useful, additional evidence such as an unboxing video may be requested.
  • Choose Review will review the claim before approving a replacement or refund.
  • If approved, we may provide a replacement or refund depending on the circumstances and product availability.

6. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate shipping information, including name, shipping address, and phone number. If a delivery problem occurs because the customer provided incorrect or incomplete information, the order may not qualify for a refund or replacement, subject to applicable law and the circumstances.

7. Refund Processing

Approved refunds will generally be initiated through the original payment method where applicable. Payment and refund processing is handled through our payment provider (Razorpay). Once we initiate a refund, the time for the funds to appear in the customer's account may vary depending on the bank, card issuer, or financial institution. Choose Review does not control the exact time required by external banking systems.

8. How to Request a Refund, Replacement, or Cancellation

For digital SaaS plans (payment issues) or physical QR stand orders (damaged/defective claims, cancellation requests), please contact our support team. Provide your account email, relevant transaction details, order details, and clear photo evidence if reporting a damaged physical product.

9. Contact Us

Email: imaankitk369@gmail.com